Clarifying Date Selection, No More Confusion
Timeline
September 2024
Tools
Figma
Outcome
Bookmark Folder Feature
Role
UI/UX Designer
This improvement aims to clarify the date selection process on tiket.com by adding a visual cue to reduce user confusion.
This is the first time in a long while that I've used the ticket search feature on tiket.com via the website. After such a long time, using the date search feature again, one thing I found was difficulty in selecting dates for a round-trip journey. It was difficult because the design for selecting dates made it appear as though the departure and return dates had to be selected separately. However, it turns out that in one action, the user selects both the departure and return dates without having to exit the calendar. But during the calendar selection process, it doesn’t indicate that both dates are being selected at the same time.
From the background, I identified the main cause of the confusion. The design creates a perception that the departure and return dates must be chosen separately because there is no clear indication that both dates can be selected within the same calendar interaction. This is further reinforced by the visual divider between the two date fields, which makes it feel like two distinct actions. As a result, users may not realize that they can select both dates in one continuous step, leading to potential confusion during the booking process.
