Simplifying Passports, Not Your Patience
Timeline
September 2024
Tools
Figma
Outcome
Optimize the passport application on the web
Role
UI/UX Designer
This project seeks to improve the passport application process by merging it with an intuitive web interface
Applying for a passport is often a one-time activity that individuals rarely undertake, usually only once every few years or even in a lifetime. Given this infrequent need, users don’t require a dedicated app for such a limited function. Instead, they seek a quick and practical solution that doesn't involve the hassle of downloading an app. By integrating the application form into the existing Immigration Web Indonesia, users can access the service directly from various devices, providing them with a high level of flexibility.
The design focuses on simplicity and efficiency, ensuring that each step of the passport application process is intuitively laid out to minimize confusion. The form is structured for straightforward data entry without overwhelming users with unnecessary information, creating a seamless and efficient user experience.
Inconvenience of Current Solutions
The process of applying for a passport is typically a one-time activity that users engage in infrequently. Current solutions, such as the M-Paspor app, can be inconvenient, especially for those seeking a practical solution without the need to download an app.
Repetitive Data Entry
The M-Paspor app requires users to re-enter personal information (name, NIK, date of birth, address) multiple times, even after creating an account. This redundancy can frustrate users and prolong the application process.
Inefficiency in Family Applications
For families applying together, the current process requires each member to go through the entire application again from the beginning, which is time-consuming and inefficient. Users often find themselves concerned about the accuracy of data previously entered.
To resolve these issues, I designed a web-based passport application form integrated into Immigration Web Indonesia. This solution optimizes the flow of the application process by leveraging existing web infrastructure and provides a centralized point of access for all passport-related services. Here’s how I improved the user experience:
Centralized Access Point for Passport Services
By consolidating all passport-related services into one platform, users can access application forms, track their progress, and find relevant information in a single place, making the process quicker and more efficient.
One-Time Personal Information Entry
I streamlined the data entry process by ensuring users only need to input their personal information once when creating their profiles. This eliminates redundant data entry and enhances the user experience, especially when managing multiple family members.
Efficient Family Appointment Scheduling
The new Family Appointment Option allows users to complete forms for multiple applicants in a single session. This feature reduces redundant steps and ensures data consistency, particularly when scheduling appointments for family members together.
